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ADINO Platinum

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ADINO Platinum: Comprehensive Annual Maintenance Services support for 24x7x365

Once our field support team receives your call an engineer is assigned and will visit the site along with requisite spares.

In case of equipment failure, the same shall be replaced at no extra cost. In case of replacement the faulty spares shall be the property of Adino.
Adino assures uptime of greater than 98.5%.
In case of any lifting/ shifting/ de-installation, the same shall be done at an extra cost.
Response Time: 0 – 50km – 4 hours
  50 – 200km – 12 hours
  >200km – 24 – 72 hours
The above response time is with respect to the Adino support center.
Resolution Time: The resolution time is considered as a repair time and it will be 6 hours after reaching the site.
All complains should be logged between 9am to 4pm. Complains logged after 4pm will be considered as next day’s call.
Complaints should also be logged in writing via E-mail ( ) / FAX / Letter.
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