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ADINO Platinum |
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ADINO Platinum |
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 : Comprehensive Annual Maintenance Services support for 24x7x365 |
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Once our field support team receives your call an engineer is assigned and will visit the site along with requisite spares. |
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In case of equipment failure, the same shall be replaced at no extra cost. In case of replacement the faulty spares shall be the property of Adino. | ||||||||||||
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Adino assures uptime of greater than 98.5%. | ||||||||||||
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In case of any lifting/ shifting/ de-installation, the same shall be done at an extra cost. | ||||||||||||
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Resolution Time: The resolution time is considered as a repair time and it will be 6 hours after reaching the site. | ||||||||||||
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All complains should be logged between 9am to 4pm. Complains logged after 4pm will be considered as next day’s call. | ||||||||||||
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Complaints should also be logged in writing via E-mail ( service@adinotelecom.com ) / FAX / Letter. | ||||||||||||
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