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ADINO Silver |
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ADINO Silver |
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 : Non Comprehensive Annual Maintenance Services |
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Post escalating of the call to field support, respective engineer will visit the site. | ||||||||||||
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In Case of any Failure of equipment, the same shall be replaced at extra cost. In case of replacement the faulty spares shall be the property of Adino. |
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The company assures uptime of greater than 98.5%, provided customer ensures stocking of company suggested spare parts. | ||||||||||||
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In case of any lifting/ shifting/ de-installation, the same shall be done at an extra cost. | ||||||||||||
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Resolution Time: The resolution time is consider as a repair time & it will be 6 hours after reaching site. | ||||||||||||
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The response time shall be calculated with respect to working hours/days. The Weekly holiday & Public holiday will not be calculated under the response time. | ||||||||||||
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The Complain to be logged between 9am to 4pm. The Complain logged after 4pm will be considered as next day’ call. | ||||||||||||
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The complaint should be logged in writing by E-mail (service@adinotelecom.com)/ FAX / Letter. | ||||||||||||
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