| The true value from your communications investment comes in the months and years that follow handover. That’s when the enduring relationship with your communications provider really pays off. Adino Support Services deliver continued, ongoing assurance and expert support for your people and your equipment – for the life of your network. |
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| As part of your communications solution, a Support Agreement guarantees to keep your network operational so you can concentrate on your business. An agreement sets in place regular monitoring, timely intervention and updating to safeguard each element of your network. Customized to the level of support you require, it includes: |
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professional, expert support |
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guaranteed priority response |
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comprehensive service package |
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configurable options |
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timing options |
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| A comprehensive audit process covers your system site by site, element by element, function by function and records your network performance parameters. Referencing back to your initial design specification, a clear, system-specific strategy report is developed to optimize system performance and mitigate the risk of communications failure now or in future. |
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professional, expert support |
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guaranteed priority response |
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comprehensive service package |
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configurable options |
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timing options |
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| As Adino technology strives to deliver advanced functionality that is relevant to your industry, you can continue to access benefit from these advancements throughout the life of your network. The levels of enhancement are: |
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Software Upgrades for the latest features and functions, seamlessly deployed by Adino experts |
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Software Updates that streamline operation, addressing compatibility, efficiency and interface issues |
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| Beyond the standard two year product warranty, Adino equipment is covered for up to five more years, to provide an unbeatable seven years’ peace of mind cover. Demonstrating Adino commitment to product reliability, the warranty provides the same level factory-specification repairs or full replacement as the standard warranty. |
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Software Upgrades for the latest features and functions, seamlessly deployed by Adino experts, |
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Software Updates that streamline operation, addressing compatibility, efficiency and interface issues. |
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Decommissioning and Recycling |
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Disaster Recovery Support |
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Emergency Support |
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Helpdesk |
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Integrator Support |
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Network Operation |
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Out-of-Warranty Repairs |
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Phone Support |
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Preventative Maintenance and Documentation Update |
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Remedial Recovery Assistance |
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Remote System Monitoring |
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Security Monitoring |
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Spare Parts Management |
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Spares Audit |
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Terminals Management |
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Warranty Support |
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> Solutions > Two Way Radio Solution > Land Mobile > Digital > Services > Support Services
